Privacy Policy

01What we collect

We collect personal information only where it is needed to respond to your enquiry or supply your order. In practice that means:

• Contact details you provide — name, email address, phone number and company name.
• Delivery information — the site or postal address where goods are to be sent.
• Order details — products, quantities and any project notes you share with us.
• Basic technical data collected automatically when you visit the site, such as pages viewed and approximate location.

02How we use it

Your information is used to prepare quotes, process and deliver orders, respond to enquiries, and keep records we are required to keep for tax and accounting purposes.

We may occasionally contact you about your enquiry or order. We do not sell, rent or trade your personal information to third parties for marketing purposes.

03Who we share it with

We share information only where it is necessary to fulfil your order — for example with freight and courier companies to deliver your goods, and with our accounting and IT service providers. Those parties are only given what they need to perform their function.

We may also disclose information where required or authorised by law.

04Storage and security

Information is stored on servers controlled by us and is protected by access controls. We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure, and to destroy or de-identify information that is no longer needed.

05Access and correction

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. Contact us using the details below and we will respond within a reasonable period.

06Cookies

The site uses a small number of cookies and similar technologies to keep the site working correctly and to understand how visitors use it. You can disable cookies in your browser settings, though parts of the site may not function as intended.

07Complaints

If you believe we have breached the Australian Privacy Principles, please contact us first so we can try to resolve the matter. If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner.