Support
Shipping & Returns
Draft — pending legal review. This document is a working draft prepared for the website build and has not yet been reviewed by a legal adviser.
How we get your order to site, and what to do if something isn't right. If you're unsure about anything here, give us a call — we'd rather sort it out before you order than after.
01Dispatch
Orders are dispatched from our warehouse in Prestons, NSW. We aim to dispatch in-stock items within 1–2 business days of an order being confirmed and paid.
Where an item is not in stock, we will tell you the expected lead time before you confirm the order.
02Freight
Most of our products are bulky — protection boards and film rolls are shipped as oversized freight, so delivery costs depend on quantity, dimensions and destination. Because of this, freight is confirmed on your quote rather than charged at a flat rate at checkout.
Send us your quantities and delivery suburb or postcode and we will include freight in your quote.
03Delivery
- Someone must be available to receive the goods — oversized freight cannot be left unattended.
- Delivery is to kerbside unless we agree otherwise in writing. Tail-lift or crane unloading can be arranged on request and may attract an additional charge.
- Please check the delivery address carefully. Re-delivery charges may apply where a delivery fails because no one was available or access was not as described.
- Report any shortage or visible damage within 48 hours of delivery, with photos where possible.
04Returns — faulty or incorrect goods
If goods arrive damaged, faulty, or are not what you ordered, contact us within 14 days of delivery. We will arrange a replacement, repair or refund.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law — see our Terms of Service for details. Nothing on this page limits those guarantees.
05Returns — change of mind
We understand that quantities are sometimes overestimated. Subject to the conditions below, we accept returns of unused goods within 14 days of delivery at our discretion.
- Goods must be unused, undamaged and in their original packaging.
- A restocking fee may apply to cover handling and re-stocking of bulky items.
- Return freight is at your cost unless the return is due to our error or a fault with the goods.
- Cut lengths, opened rolls and specially ordered or custom-branded items cannot be returned.
06How to start a return
Contact us on 0405 894 306 or at info@kingprotection.com.au with your order details and the reason for the return. We will confirm whether the return is approved and give you instructions for getting the goods back to us.
Do not send goods back before contacting us — unapproved returns may not be accepted.
Questions about this document? Contact us at info@kingprotection.com.au or 0405 894 306.